As a company with about 300 employees, new opportunities are always emerging. We encourage anyone interested in a rewarding position at Koopman Lumber to fill out the application as this database is the first place we look when an open position is identified.
Current Open Positions:
- Outside Lumber Sales - Applications from experienced professionals always welcomed
HOURS:
As determined by Store Manager or Supervisor
DESCRIPTION:
Responsible for receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe.
RESPONSIBILITIES:
- Responsible for consulting with and mixing paint for customers
- Assisting with checking in, organizing inbound shipments of merchandise
- Receiving payment from customers for merchandise or service
- Waiting on customers
- Keeping displays and store well maintained, clean, organized and safe
- Keeping inventory counts accurate for the department
- Provides customers with information on additional items related to purchases made
- Provides the highest level possible of service to all customers
- Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
- Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards
- May counts cash drawer at either opening and/or closing of the day
- Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
- Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
- Refers store credit applications and bad checks to Credit Department
- Attends and participates in all company-sponsored and vendor training programs as required
- Promotes team concept and motivates fellow staff with a positive attitude at all times
- Promotes company events and promotions to customers
- Moving or stocking of items with use of forklift (after meeting of requirements and proper training)
- Engage with outside sales paint staff in support of the paint operations and customer service
- Engaging prospective professional painters and coordinating retention efforts with outside paint sales
SKILLS, KNOWLEDGE & ABILITIES:
- Ability to operate cash register (computer) equipment
- Ability to do math, read orders, follow instructions
- Ability to communicate with customers, other employees and supervisors using verbal and written skills
- Good telephone etiquette
- Good interpersonal, communication and customer service skills
- Knowledge and ability to use safe lifting techniques
PHYSICAL DEMANDS:
- Ability to stand up to 8 hours at a time
- Ability to reach overhead to grasp materials
- Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis
- Strength: regularly lift, carry, push or pull up to 50 pounds
- Manual dexterity
ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:
- Working both indoors in controlled temperature, and occasionally outdoors in varying elements
Additional functions and duties may be assigned by supervisors as deemed appropriate.
BASIC FUNCTION:
Responsible for greeting and assisting customers, making them feel comfortable and ensuring that the experience they receive makes them want to return to Koopman Lumber and tell their friends about their experience. Tasks include receiving payment from customers for merchandise or service; waiting on customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe, placing orders and maintaining professional appearance at all times.
RESPONSIBILITIES:
- Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
- Accurately inputs customer transactions including quotes, purchase orders, special orders, and returns into POS
- Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
- Refers store credit applications and bad checks to Credit Department
- Provides the highest level possible of service to all customers with the main objective of serving our retail customers
- Determines customer requirements and expectations in order to recommend specific products and solutions
- Generates new and repeat sales by providing product and technical information in a timely manner
- Recommends items related to purchases made and/or alternate products based on cost, availability or specifications to increase customer satisfaction and improve transaction profitability
- Increases sales and average order size by cross-selling, up-selling, add-on sales and offering promotional sale items
- Educates customers about terminology, features and benefits of products in order to improve product-related sales and customer satisfaction
- Remains current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows or reading trade journals
- Maintains proficiency in technology as the Company brings in the necessary tools to increase job efficiency and productivity
- Follows company policies and procedures
- Presents a professional image at all times to customers and vendors
- Attends and participates in all company-sponsored training programs as required, and seeks to learn about products and services available
- Promotes team concept
- Proper use and completion of purchase order tracking procedures and open order report
- Tracks deliveries in DDS for customers
- Verifies confirmations and acknowledgements from vendors for accuracy and pricing
SKILLS, KNOWLEDGE & ABILITIES:
- Special focus on building materials knowledge and familiarity with rental equipment preferred
- Ability to operate computer equipment, do math, read orders, follow instructions
- Ability to communicate with customers, other employees and supervisors using verbal and written skills
- Good interpersonal, communication, customer service skills and telephone etiquette
- Knowledge and ability to use safe lifting techniques
- Be aware of and follow the We Believe statements and MSDT ECET objectives
PHYSICAL DEMANDS:
- Ability to stand up to 8 hours at a time
- Manual dexterity and the ability to reach overhead to grasp materials
- Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis
- Strength: regularly lift, carry, push or pull up to 50 pounds
ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:
- Working both indoors in controlled temperature, and occasionally outdoors in varying elements
Additional functions and duties may be assigned by supervisors as deemed appropriate.
IMMEDIATE SUPERVISOR:
Yard Manager / Store Manager
BASIC FUNCTION:
Responsible for greeting customers, making them feel comfortable and ensuring that the experience they receive makes them want to return to Koopman Lumber and tell their friends about their experience. Tasks include providing assistance to customers in pulling their orders, inspecting merchandise and making returns, pulling orders from stock, loading orders onto delivery trucks and unloading stock as it comes in, and maintaining work area in a clean, safe, and orderly manner.
RESPONSIBILITIES:
- Greets customers when they enter the yard
- Loads and safely handles customer orders
- Maintains knowledge of proper identification of inventory items
- Locates and pulls correct items by type, style and quantity as directed by supervisor to fill order completely, quickly, and accurately
- Assists supervisor, other employees, and other work areas as needed
- Operates forklift to load and unload trucks as directed by supervisor*
- Assists truck drivers in loading merchandise and materials, ensuring it is safely and properly handled to prevent damage
- Assists truck drivers in unloading of and returning of credit items and ensures items are returned to proper storage location
- Unloads incoming freight and checks count to see if it is correct
- Completes necessary reports, i.e., checks orders filled, checks material received and forklift inspection sheets
- Interacts in a positive, pleasant, and prompt manner with customers in person and on the telephone
- Provides the highest level of service possible to all customers with the main objective of serving our retail customers
- Provides customers with information on additional items related to purchases made
- Operates cash register, makes change, and issues receipts to customers
- Maintains up-to-date knowledge of the products sold, product usage, product prices, and new products on the market
- Maintains clean and litter-free environment
- Performs duties in a safe manner observing safe procedures while constantly alert to any unsafe working conditions
- Attends and participates in all company-sponsored training programs as required
- Promotes team concept
SKILLS, KNOWLEDGE & ABILITIES:
- Ability to operate a cash register (computer) equipment
- Ability to do math, read orders, and follow instructions
- Ability to communicate with customers, other employees, and supervisors using verbal and written skills
- Good interpersonal communication and customer service skills both on the telephone and in person
- Knowledge and ability to use safe lifting techniques
- Be aware of and follow the We Believe statements and MSDT ECET objectives
PHYSICAL DEMANDS:
- Ability to stand up to 8 hours at a time
- Ability to reach overhead to grasp materials
- Ability to sit, climb and/or balance, lift, twist, and bend, stoop, or squat to floor level on a repetitive basis
- Strength: maximum lift, carry, push, or pull up to 100 pounds, frequently lift/carry up to 50 pounds
- Must be able to climb, balance, stoop, kneel, crouch, crawl, and reach with manual dexterity
- Vision (acuity, depth perception, field of vision, accommodation)
- Reach overhead to grasp materials
ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:
- Working outdoors in varying elements ranging from extreme heat to extreme cold
- Work with mechanical equipment on a daily basis
Additional functions and duties may be assigned by supervisors as deemed appropriate.
*Must successfully pass company-provided forklift operator training program and maintain authorization through safe operation and following of procedures.
MERCHANDISING RESPONSIBILITIES
DESCRIPTION:
Work under the direction of the Merchandising Team to maintain all displays in the stores, keeping displays and store well maintained, clean, organized and safe.
- Putting Store Stock away from Orgill, Rafferty, PrimeSource and others
- Receiving incoming stock orders
- Maintaining displays like DeWalt and Endcaps
- Creating effective in-store displays
- Maintaining and down stocking aisles; filling in empty hooks
CYCLE COUNTER/INVENTORY TAKER RESPONSIBILITIES
DESCRIPTION:
Check materials and supplies for the purpose of keeping relevant records. Duties are primarily clerical by nature.
- Assisting in pulling lumber orders as needed
- Light stock work
- Count inventory
- Reconcile inventory counts
SALES ASSOCIATE RESPONSIBILITIES
- Greet and engage customers when they enter the store
- Operates cash register, makes change, and issues receipts to customers
- Counts cash drawer at either opening and/or closing of the day
- Takes payments on charge accounts
- Issues gift cards
- Takes deposits on special orders
- Issues refunds or credits as necessary
- Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
- Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
- Refers store credit applications and bad checks to Credit Department
- Provides the highest level possible of service to all customers with the main objective of serving our retail customers
- Provides customers with information on additional items related to purchases made
- Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
- Maintains stock, cleans, dusts, displays and faces products for assigned area
- Attends and participates in all company-sponsored training programs as required
- Promotes team concept
SKILLS, KNOWLEDGE, & ABILITIES:
- Ability to operate cash register (computer) equipment
- Ability to do math, read orders, follow instructions
- Ability to communicate with customers, other employees and supervisors using verbal and written skills
- Good telephone etiquette
- Good interpersonal, communication and customer service skills
- Knowledge and ability to use safe lifting techniques
- Be aware of and follow the We Believe statements and MSDT ECET objectives
PHYSICAL DEMANDS:
- Ability to stand up to 8 hours at a time
- Ability to reach overhead to grasp materials
- Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis
- Strength: regularly lift, carry, push or pull up to 50 pounds
- Manual dexterity
ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:
- Working both indoors in controlled temperature, and occasionally outdoors in varying elements
Additional functions and duties may be assigned by supervisors as deemed appropriate.
Online Application
Corporate Office
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Koopman Lumber, Inc.
665 Church Street
Whitinsville, MA 01588
P: (508) 234-4545
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